Troubleshooting

The following troubleshooting tips are for recommendation only. If you have any questions, if you would like help troubleshooting, or if you are not comfortable attempting any of the following, please feel free to contact us.

  • Sometimes dishwashers are turned on and off by a light switch, make sure that any potential switches for the dishwasher are turned on.
  • Check the circuit breaker or any GFCI outlets in the area to make sure they haven’t tripped.
  • If you have a water softener make sure it is working properly as hard water can affect the dishwasher’s ability to properly clean your dishes.
  • If there is a white film developing on your glassware it may be caused by phosphate free dishwasher detergent which can tend to leave mineral deposits on your glassware. Try using a rinse agent to help minimize a repeat build up of film.
  • If there are mineral deposits or lime build up, the dishwasher may need to be cleaned using a dishwasher citric acid wash, vinegar, or bleach. All cleaners should be used when the dishwasher is empty.
  • Make sure there is no food or debris in the bottom of the dishwasher near the drain or filters.
  • Make sure the soap dispenser is opening and the machine is using the soap. If it is not opening or not using soap, contact us.
  • Make sure any GFCI outlets in the kitchen haven’t tripped.
  • Check the circuit breaker to make sure it is on and hasn’t tripped.
  • Try using the allen wrench in the bottom of disposal. Turn the allen wrench counter clockwise to loosen the blades inside then retighten them by turning the allen wrench clockwise.
  • Liquid detergent residue can build up in your machine, especially on the rubber door gasket/boot of front load washers and cause a musty, stale smell. The residue is black and looks like mold. We recommend cleaning your washer with any of the products available and using powder detergent in the future. You should also leave your washer door open between use, so any remaining water can evaporate.
  • Check to make sure there is air coming out of the exterior vent.
  • If there is no air flow, the vent line is clogged and will need to be cleaned or replaced.
  • If there is air flow but the unit is not drying contact us. The dryer is most likely malfunctioning and will need service.