FAQ

Here are some of the most commonly questions asked. If you're not finding the answer you're looking for, feel free to contact a representative at (214) 960-4080 or 800-123-1234.

An appliance protection plan covers the repair or replacement of specific items in your home for a modest monthly fee, plus a small deductible when repairs are required. The list of covered items can vary from one type of policy to another. When a covered item breaks down, a technician will come to your home to evaluate the problem, and repair the covered appliance. Monthly appliance protection plan fees can vary depending on the type of items covered.

There are many appliances in our home that we take for granted. We assume they will give us years of use with minimum of care. When a critical appliance functions poorly or unexpectedly fails, the inconvenience and often sizeable costs to fix or replace it, along with waiting for service can quickly disrupt your life. With a North Texas Appliance Protection Plan, covered appliances that are not working properly or fail completely will be evaluated and repaired.

Premium Appliance Protection Plan - $79
Standard Appliance Protection Plan - $39
Basic Appliance Protection Plan - $24
Enhancements for coverage Plus+ - $8/appliance

Your protection plan covers mechanical malfunctions on items listed as covered under your specific plan during the term of the contract as a result of normal wear and tear. If your refrigerator stops cooling, don’t panic. Give us a call!

Read about our full list of Covered Benefits.

Effective 20 days after receipt of application and payment in full and remains in effect for one (1) year.

Yes, Coverage begins twenty (20) days after registration of this Agreement has been completed and payment has been received by the Company.

After the initial twelve (12) month commitment has ended, this Agreement will automatically be renewed on a monthly basis unless the Plan Holder notifies the Company in writing (via email or the US postal service) that he or she does not wish coverage to continue. Any such notification must be given thirty (30) days prior to the expiration date of this Agreement.

Yes, in order for a covered appliance to be serviced, the Plan Holder must submit a service request to the Company through one of the following methods:

1. Online via the Company’s website at www.Northtexasapplianceprotection.com;

2. By contacting the Company’s Customer Service department via telephone at (214)  960-4080.

3. North Texas Appliance Protection Company will neither reimburse the Plan Holder nor pay for any service performed by his or her own contractor without prior authorization from the Company for such service.

You can submit a service request to the Company through one of the following methods:

  1. Online via the Company’s website at www.Northtexasapplianceprotection.com;
  2. By contacting the Company’s Customer Service department via telephone at (214)960-4080.

No. There are no claim forms needed. Simply Request Service online or contact us by phone.

Once you submit your service request to North Texas Appliance Protection Co. a Customer Service Specialist will contact the Plan Holder within twelve (12) business hours (within forty-eight [48] business hours on weekends and/or holidays) to inform him or her which repair company has been assigned to his or her service request. Once the appliance is evaluated the technician will proceed to perform the repairs on covered appliance.

When the repair of a covered appliance is not possible, North Texas Appliance Protection Company will offer the Plan Holder a cash buy-out option. The determination as to whether to repair a covered appliance or offer a cash buy-out option will be made at the sole discretion of the Company.

North Texas Appliance Protection Company reserves the right to offer cash in lieu of repair in an amount not to exceed the maximum coverage allowance per appliance based upon the plan which the Plan Holder has selected or the estimated value of the appliance in question before the failure. The Company will make payment within thirty (30) days from the date when such a determination is made.

Yes, The Plan Holder will be required to pay a sixty-eight dollar ($68.00) service fee for the diagnosis and repair of each covered appliance for which such services are necessary.

Some deductible charges are taxable. Due to recent Texas legislation you may be responsible for tax on your deductible depending upon what type of service is being completed.

This service fee must be made payable to North Texas Appliance Protection Company or to the authorized repair company and will be due and at the time of the scheduled service. In the event that a service request is not completed, this service fee must still be paid if:

  1. The Plan Holder cancels the service request while the authorized service technician is in route to his or her home;
  2. The Plan Holder fails to provide the necessary accessibility required to perform service on the covered appliance;
  3. The authorized service technician’s diagnosis results in a partial or complete exclusion of coverage;
  4. North Texas Appliance Protection Company approves a request made by the holder for a second opinion and said opinion matches that of the initial opinion.

No, Inspection is not required to sign up for a North Texas Appliance Protection Plan. However, keep in mind This Agreement does not cover:

  1. Known defects and/or malfunctions that existed on or before its effective date;   a)Unknown pre-existing defects and/or malfunctions will be covered by this agreement only if the pre-existing defect and/or malfunction could not have been detected by visual inspection and/or a simple mechanical test.                             b)The holder of this Agreement must have all known pre-existing defects and/or malfunctions correctly repaired by a professional service technician and deliver to North Texas Appliance Protection Company any paid invoices evidencing the repairs that were performed in order for the defective appliance to be covered by this Agreement.

No. North Texas Appliance Protection Co. has no age limitations on the covered appliances. The appliances, however, must be correctly installed and in proper working condition at the time of the effective date.

Currently, North Texas Appliance Protection offers plan coverage to properties located in the greater Dallas/Fort Worth, TX area.

This Agreement is non-transferrable and cannot be assigned to another individual. The Agreement must be cancelled and re-established by the new Plan Holder.